Feefo Reviews - Average 92% (185 reviews)

Date Score Customer Comment Our Response
21-Aug-2017 Service:

Product:

Service rating : Product and delivery good but did not receive email to let me know goods had been despatched.
Product : Great fit just what I needed.
19-Aug-2017 Service:

Product:

Service rating : ordered a pair of Ecco shoes for a last minute gift and they were exactly as per photo and description plus delivered very quickly
So good we ordered another pair in black two days later
Product : Exactly as described when I called to check shoes had been sent ideas given...
Read More.
18-Aug-2017 Service:

Product:

Service rating : I have used bigfootshoes many times. Reliable and consistent. Will use them again for sure.
Product : Needed some extra wide trainers. These are the best I've bought. NB are my number 1 trainer choice.
15-Aug-2017 Service:

prompt reply to telephone query. when I had to return an item is was dealt with quickly and a replacement was dispatched speedily. Quite honestly it was great to find shoes in the size needed. 😊
14-Aug-2017 Service:

Product:

Service rating : Order processed and delivered quickly
Product : New brand for me but excellent fit, nice style and very comfortable.
13-Aug-2017 Service:

Product:

Service rating : Good pair of sandals, took me a long time to find a good make for my size
Product : Not bad at all good product
12-Aug-2017 Service:

Product:

Shoes fit perfectly, and arrived on time
08-Aug-2017 Service:

Shoes were too small, therefore had to return and request refund as no bigger shoe in that style available. Very good service in regards to refund.
05-Aug-2017 Service:

Product:

Service rating : My very much loved flips flops ( I can't call them thongs, have visions of the overweight on men sunburnt on holiday striding up beaches out of my head) gave up the ghost. Searched far and wide and found your great website for the bigger footed man and you had them. Great price,... Read More.
30-Jul-2017 Service:

Product:

Service rating : Great selection of boots and shoes for bigger sizes, fast delivery.
Product : Fits well, nice quality wellies.
24-Jul-2017 Service:

Product:

Prompt service and delivery.
12-Jul-2017 Service:

I received the shoes on time & it was the right fit! No hassles, no problems.
08-Jul-2017 Service:

Product:

Straitforward, good value.
04-Jul-2017 Service:

Product:

Service rating : Timely and efficient. Excellent service
Product : V comfortable and look great
01-Jul-2017 Service:

Product:

Very quick delivery. Many thanks
30-Jun-2017 Service:

Product:

Service rating : Great service with a wide range of sizes and widths, quick delivery and reasonable prices. Quality products. Thank you!
Product : Great design, quality, price and fit. Thank you.
29-Jun-2017 Service:

Product:

Service rating : I want my fee for next day delivery back. I ordered the product on Thursday afternoon before 5pm with next day delivery, and it was delievered the following week on Monday.

I have written an email to BigFootShoes to ask for the fee back and where the delivery was without...
Read More.
Hi Sophie

Sorry to note your disappointment. Our delivery details on our website home page do state that "Next Day" excludes Fridays and weekends. As your order was placed after 1pm on a Thursday, it was actioned as a Friday order. It seems this has been unclear to you and we will look at...
Read More.
25-Jun-2017 Service:

Product:

Service rating : Delivery was slow and shoes were not the size as stated. If you are buying certain makes you need to know that some Companies shoes will either be smaller or bigger than expected. German companies come up small.
Product : Your shoe comes up small but says is a size 15 and wide.
22-Jun-2017 Service:

Product:

Service rating : Extremely professional, refunded Immeditely and pair for delivery without any hassle. Speed of replacement outstanding. Sent a personal e-mail explaining the next steps, brilliant!
Product : Replacement she's were overridden the Josef 31 Moro. Nod have a new have the New Balanca...
Read More.
19-Jun-2017 Service:

I rang the shop a few times because I was unclear about a payment.
They were very useful
The delivery was very fast
Read more reviews on Feefo